经典对话
(C= Cashier G=Guest)
C: Good morning, sir. May I help you?
G: Yes, I"d like to check out.
C: Certainly sir. May I have your room key, please?
G: Sure, here it is.
C: Just a moment, please. I"ll draw up your bill for you.
(After a while)
C: Mr. Johnson, your bill totals US $520. How would you like to make the payment?
G: By credit card. Do you accept Visa?
C: Yes, Mr. Johnson.
G: Here you are.
C: (Print the card) Could you sign here, please?
G: Sure.
C: Thank you, Mr. Johnson. Here is your credit card and your receipt. Have a nice trip.
常用句型百宝箱
1. 结帐基本应对
(1)Just a moment, please. The cashier will have your bill ready in a moment. 请稍等，收银员马上会准备好您的账单。
(2)I will calculate/draw up the bill for you. 我帮您结帐单。
(3) Thank you for waiting, Mr. X, here is your bill. Would you like check? 让您久等了，X先生。这是您的账单，您要核对一下吗？
(4) Would you like a breakdown of the bill? 您的帐目要细分吗？
(5)That"s much more than I expected. 那比我预料中的要超出许多。
(6)Shall I explain some items for you? 要我解释什么收费款项吗？
(7) If you think there is any error in your bill, we can check it for you. 如果您认为帐目有错，我们可以为您核对一下。
(8)“L” stands for laundry, and “T” means telephone call charge. L代表洗衣费，T表示电话费。
(9)I am afraid it is not enough to cover the amount/ can"t cover the amount. 恐怕那不够付账。
(10) How would you settle the bill/ make payment? 您打算如何付账呢？
(11) In cash/ By credit card/ By travel"s check. 用现金、信用卡、旅行支票付账。
(12) May I have an invoice? 可以给我开张发票吗？
(13) Certainly, sir. May I know the name of your company? 当然可以，先生。请问贵公司宝号？
(14) Here"s your change and receipt/invoice. 这是您的零钱和收据/发票。
(15) I"ll call the bellman to take your baggage down. 我会叫个服务员给你行李拿下来。
2. 由第三方付款的结帐退宿
(1)Your bill will be paid by XX company./ XX company has arranged to pay your bill. 您的账单由XX公司支付。